Refund policy

We hope that you and your recipient will be pleased with your order.

Please ask your recipient to inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong items, so that we can evaluate the issue and make it right.

Replacements can only be made within 28 days of receipt of goods. In the event a replacement cannot be fulfilled, it may be necessary for us to issue a refund. Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order. The refund will only be made once all of the ordered goods are returned.

Under Consumer Protection Regulation you also have the right to cancel your contract and obtain a refund within 7 working days, beginning the day the goods are delivered. You must take reasonable care of the goods whilst in your possession. To be eligible for a full refund, your item must be in the same condition that you received it, in its original packaging. In the event that the goods are not returned to us in fully resaleable condition and in their original packaging, we reserve the right to refuse all or part of your refund on the order. You must inform us of cancellation of contract as soon as possible within the 7 working day period allowed.